shipping, returns & Exchanges
DUE TO COVID-19 PANDEMIC DELIVERIES MAY BE DELAYED DURING THIS PERIOD OF TIME SO PLEASE BE PATIENT.
Delivery processing time: 4-10 working days depending on the order. (This excludes UK holidays and bank holidays).
All orders are ordered when you place an order so please give enough time to receive your items. If you order hasn't arrived after a week after your expected arrival date, please get in touch with us via the Contact Us page.
Once the order has been dispatched you will be sent a tracking number which will be sent via email. Please allow up to 4 working days after making an order to receive the tracking number.
During busy postal periods such as Christmas, delays are to be expected and postal services don't operate on specific days. We will inform our customers via the homepage of any changes we are making to our postage dates. Again, if your order hasn't arrived after a week of your expected arrival date please get in touch with us via the Contact Us page.
Will I have to pay for custom fees and import taxes?
In some instances, the delivery may be delayed depending on your country's customs. Maji’s Collections and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Maji’s Collections does not cover additional customs fee charges. Maji’s Collections is not responsible for applicable customs fees, import duties, taxes, or any other charges.
Please make sure your shipping address and all relevant information are correct before proceeding to the payments section, as we are unable to offer a refund, resend or exchange if you enter the wrong information/do not include vital information and do not receive your product(s).
Maji’s Collections is not responsible for any losses due to customer error. If you make a mistake in the shipping information you provide, please email us ASAP so we can try and make the necessary changes.
Additionally, To ensure that we are delivering to the right person/address will we require a signature upon arrival of packaging at the door. If you are not in or unable to sign for your package this will, unfortunately, result in it to be sent back to your local depot.
return & exchange policy
All of our Lashes are individually hand made. Meaning that styles may slightly differ in length/thickness from time to time. As a result of this, we cannot 100% guarantee that Lashes will be identical to any pairs previously received. We will not send out any Lashes that differentiate dramatically from the pictured product.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please see below items that are non-returnable:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition has been worn, damaged or missing parts for reasons not due to our error cannot be refunded.
To make a return, please contact us at firstname.lastname@example.org.
Please note, shipping costs are non-refundable. This includes the shipping cost originally applied to your order, and the cost to return the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to the nature of our product and hygiene regulations, once purchased frontals, closures, bundles, wigs, digital products and gift cards/vouchers cannot be refunded.
We offer no warranty or guarantee: if you damage your frontal, closure, laces, bundles or wigs in any way, we are not liable and will not offer you a refund or exchange.
Please look at our blog/aftercare section which helps guide you into properly taking care of your hair extensions. Any chemicals or hair products that you use is out of our control or any other person that places it on the hair is out of our control.
Please ensure that you test all hair products before using it on the hair as this can cause damage.
We are also not responsible for any damage caused by over bleaching or hair dye. We suggest seeking professional help when dying your hair extensions.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Once an order has been placed we do not exchange or refund items unless any of the above conditions are met. Please always double-check your order is correct before proceeding to the payments section.
Also, please make sure your shipping address is correct before proceeding to the payments section, as we are unable to offer a refund, resend or exchange if you enter the wrong information or don’t include vital information and do not receive your product(s).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Maji’s Collections is not responsible for any custom charges customers may incur.
First of all, we are extremely sorry you have received a damaged or faulty item from us. We have strict quality control guidelines, but from time to time these items may slip through into our approved goods. If you do have any damaged items, you must email us a picture to email@example.com along with your original order number and we will be happy to replace these for you. Please note if you do not have a picture of the damage we will be unable to help.